Descriptions
Design and test a multi-step, agentic prompt flow that uses function calling to triage complex customer service tickets (API issues, billing, feature requests) before handing off to a human agent.
Skills
Frequently Asked Questions
What function calling tools are available?
The toolset includes a simple database lookup, billing API call, and external knowledge base search.
How will the success of the flow be measured?
Success is measured by reducing the average human agent handling time by 30%.
